With 32 years of experience under her belt, Mary Kincannon aims to improve student communication as her new position of TCU registrar.

Kincannon, who served as the associate registrar prior to her new post, interviewed for the position after previous registrar Pat Miller stepped down for other projects.

Pat Miller had been TCU’s registrar since 1987, but Kincannon said she is not worried about taking over.

“There are things I’ve had to do my research on,” Kincannon said. “But for the most part, I know the business. I’ve been in it for a long time.”

The goal of the registrar is to assist students with enrollment, grades, major and minor changes, transcripts, veterans affairs and graduation.

Many of the services given by the registrar’s office can be done online, decreasing the amount of student interaction.

“We don’t interact with students as much as we used to,” Kincannon said. “A lot of services are online because that works 24/7, but students still need to ask questions when the system doesn’t work out how they want.”

Though much of this work is done for students online, the registrar’s office still remains an integral part of the college campus, and Kincannon said she plans on keeping the experience personal.

“We’re going to continue to look at technology improvements and what we can do without losing the personal touch,” Kincannon said.

“I think one of the things that makes TCU special is the personal touch,” Kincannon said. “I enjoy that part of it.”