Published Oct 15, 2009
Technology resources implemented two new services on Oct. 1 to help improve customer satisfaction and service, a technology resources spokeswoman said.
The new self-service allows students and faculty to create a service request ticket for any technology problems online through my.tcu.edu, said Lenelda Pennington, associate director of technology resources customer services. Once a ticket is entered into the system, it will be added to other pending tickets and answered by the Computer Help Desk, Pennington said.